Welcome to our Terms & Conditions page. By accessing our website or using our domiciliary and home care services, you agree to comply with the terms outlined below. Please read these Terms & Conditions carefully, as they govern your use of our services and outline the obligations of both parties.

We are committed to delivering exceptional domiciliary and home care services tailored to the unique needs of each individual. Whether you require daily visits, personal assistance, or continuous live-in care, our experienced and compassionate team is here to support you every step of the way.

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1. Acceptance of Terms

By using our website or care services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

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2. Services We Provide

Our services include:

• Domiciliary care

• Personal assistance

• Daily visits

• Live-in care

• Support with medication, mobility, and personal routines

• Companionship and household assistance

All services are delivered according to an agreed care plan tailored to individual needs.

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3. Eligibility

To use our care services, you must:

• Be at least 18 years old or represented by a legal guardian

• Provide accurate personal and health information

• Agree to our care assessment process

• Be able to enter a service agreement (or have a guardian do so on your behalf)

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4. Care Plan & Assessments

Before care begins, we will conduct a care assessment to understand your needs, preferences, and health requirements.
Care plans may be updated periodically to ensure the highest quality of support.

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5. Client Responsibilities

You agree to:

• Provide accurate and complete personal information

• Inform us of any changes in health or circumstances

• Treat our caregivers with respect and dignity

• Ensure a safe environment for caregivers delivering services

• Notify us of cancellations or schedule changes within the agreed timeframe

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6. Caregiver Conduct

Our caregivers are trained professionals who:

• Follow strict confidentiality standards

• Maintain professionalism at all times

• Deliver services according to your customized care plan

• Are prohibited from accepting gifts, loans, or private employment from clients

If you have concerns about a caregiver’s behavior, please report it immediately.

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7. Payments & Fees

• Fees for services will be outlined in your service agreement.

• Payment must be made according to agreed schedules.

• Additional or emergency services may incur extra charges.

• Failure to make payments may result in service suspension or termination.

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8. Cancellation & Termination

8.1 Client Cancellation

You may cancel a service by providing notice within the agreed period stated in your service contract.

8.2 Provider Cancellation

We reserve the right to cancel or reschedule services due to caregiver availability, emergencies, or safety concerns.

8.3 Termination

Either party may terminate the service agreement with written notice.
Outstanding balances must be settled upon termination.

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9. Privacy & Confidentiality

We respect your privacy and handle your personal information according to our Privacy Policy.
All staff members follow strict confidentiality rules and undergo regular training.

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10. Limitation of Liability

We are not liable for:

• Damages caused by inaccurate information provided by the client

• Incidents caused by unsafe home environments

• Delays or interruptions beyond our control

• Losses that are indirect, incidental, or consequential

Our liability is limited to the maximum extent permitted by law.

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11. Website Use

When using our website, you agree not to:

• Attempt to gain unauthorized access

• Use the site for fraudulent or harmful activities

• Copy or distribute content without permission

• Introduce viruses or harmful code

We reserve the right to restrict access for misuse of the website.

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12. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content, policies, or actions of third-party websites.

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13. Amendments to Terms

We may update or modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
Continued use of the website or services signifies acceptance of the revised terms.

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14. Governing Law

These Terms & Conditions are governed by the laws of [Insert Region/Country].
Any disputes shall be resolved through negotiation or legal proceedings in the relevant jurisdiction.