Welcome to our Privacy Policy page. We value your trust and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you use our domiciliary and home care services.

We are committed to delivering exceptional domiciliary and home care services tailored to the unique needs of each individual. Whether you require daily visits, personal assistance, or continuous live-in care, our experienced and compassionate team is here to support you every step of the way. As part of this commitment, maintaining your privacy and ensuring the security of your information is our top priority.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name

• Contact details (phone number, email address, home address)

• Emergency contact details

• Date of birth

• Identity verification documents (if required)

1.2 Health & Care-Related Information

• Medical history

• Care requirements and preferences

• Medications and treatment plans

• Notes from caregivers or care assessments

This information is collected only when necessary to provide high-quality care services tailored to your needs.

1.3 Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Cookies and usage data

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2. How We Use Your Information

We use your information to:

• Provide personalized domiciliary and home care services

• Develop and maintain your care plan

• Communicate with you, your family, or healthcare professionals

• Respond to inquiries and service requests

• Improve our services and customer experience

• Maintain regulatory and legal compliance

We do not sell or share your information with third parties for marketing purposes.

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3. Sharing Your Information

We may share your information only when necessary and with your consent:

• With healthcare professionals involved in your care

• With emergency services (if required)

• With trusted staff and caregivers assigned to deliver your care

• With regulatory bodies for compliance purposes

All third parties follow strict confidentiality and data protection standards.

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4. Data Security

We take your privacy seriously and use appropriate technical and organizational measures to protect your data, including:

• Secure storage systems

• Restricted access to sensitive information

• Staff confidentiality agreements

• Regular data protection training

However, no system is entirely risk-free. If any breach occurs, we will take immediate action and notify you when required by law.

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5. Your Rights

You have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data (where legally applicable)

• Withdraw consent at any time

• Object to specific data-processing activities

• Request a copy of the information we hold about you

To exercise these rights, please contact us using the details below.

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6. Cookies Policy

Our website may use cookies to improve user experience, analyze traffic, and optimize performance.
You can accept or decline cookies through your browser settings.

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7. Retention of Information

We keep personal information only as long as necessary to:

• Deliver our care services

• Comply with legal and regulatory requirements

• Resolve potential disputes

After this period, your data is securely deleted or anonymized.

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8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their respective privacy policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services signifies your acceptance of the updated policy.