Privacy Policy — How ADSL Care Protects Your Information
Your privacy matters to us. This policy explains, in plain English, how ADSL Care collects, uses, stores, and protects your personal information when you use our website or our domiciliary care services. We are committed to handling your information responsibly and in compliance with UK data protection law.
If you have any questions about this policy or how we handle your data, please contact us at [email protected] or call 01798 667012.
1. Who We Are
ADSL Care is a West Sussex-based domiciliary care provider registered in England and Wales. We are the data controller for any personal information you provide to us through this website or as part of your care service.
2. Information We Collect
We collect only the information necessary to provide you with a high-quality care service. This includes:
- Personal details — name, address, date of birth, contact information
- Health and care information — medical history, care needs, medications, and care assessment notes (collected only for clients)
- Emergency contact details
- Technical data — IP address, browser type, and cookie data when you use our website
3. How We Use Your Information
We use your information to:
- Deliver and manage your personal care plan
- Communicate with you, your family, and your healthcare team
- Meet our legal and regulatory obligations as a CQC-registered provider
- Respond to enquiries and improve our services
We do not sell your data. We do not share it with third parties for marketing purposes.
4. Sharing Your Information
We share your information only when necessary and, wherever possible, with your explicit consent — for example, with healthcare professionals involved in your care, or with emergency services in an urgent situation.
5. Your Rights
Under UK data protection law, you have the right to access your data, correct inaccuracies, request deletion, and object to certain uses of your information. To exercise any of these rights, contact us at [email protected].
